A. General FAQs
1. What products does Sedumbliss offer?
We specialize in bath and bathing accessories, including foaming bath sponges, bath soak foams, shower caps, and various personal care accessories.
2. Where does Sedumbliss ship orders?
We currently ship within Europe only. Orders are fulfilled from our European warehouse.
3. Are your products safe and high quality?
Yes. Sedumbliss is committed to providing safe, well-tested, and high-quality bath and body products.
4. Are your products suitable for all skin types?
Individual sensitivities may vary. Please review the ingredient list carefully and discontinue use if irritation occurs.
5. Can I modify my order after placing it?
Orders can only be modified or canceled within 12 hours, provided the order has not been processed or shipped.
6. Do you offer wholesale or bulk orders?
Currently, our store is focused on retail purchases only. For bulk inquiries, please contact our support team.
7. Are Sedumbliss products for external use only?
Yes. All bath and body products are intended for external use only.
8. Do you include free gifts?
Occasionally we may offer free gifts. However, complimentary items are non-returnable.
B. Shipping FAQs
1. Where do you ship?
We ship to European countries only. Some regions and islands may be excluded due to logistical issues.
2. How long is the delivery time?
Estimated delivery time is 5–10 business days, excluding weekends and holidays.
3. How long does processing take?
Orders take 24–48 hours to process before shipment.
4. Which carriers do you use?
We ship via UPS, FedEx, or USPS, depending on the destination.
5. Are there regions you cannot ship to?
Yes, we do not ship to areas such as the Canary Islands, Cyprus, Malta, Faroe Islands, Norway, Switzerland, etc.
6. How much is the shipping fee?
Shipping fees are calculated at checkout and vary by destination and method.
7. Will I receive a tracking number?
Yes. A tracking number will be emailed once your order is shipped.
8. What if I never received my tracking number?
If you do not receive a tracking email within 5 days, please contact us at info@sedumbliss.com.
9. What should I do if my order shows “Delivered” but I never received it?
Contact us within 14 days of the marked delivery date for investigation.
10. Can I cancel my order after it has shipped?
No. After shipment, orders cannot be canceled and must follow our Return & Exchange Policy.
11. Why might delivery be delayed?
Weather, customs checks, high order volume, or carrier delays may affect transit time.
12. How should I store meltable or fragile bath products?
Store meltable items in a cool place away from sunlight. Refrigeration may help retain product shape during warm seasons.
C. Payment FAQs
1. What payment methods do you accept?
We accept:
Visa, MasterCard, American Express
PayPal
Other locally supported payment methods provided by Shopify
2. Is my payment secure?
Yes. All transactions are processed under PCI DSS international security standards.
3. When will I be charged?
You are charged immediately upon completing the checkout process.
4. Do you store my card information?
No. Sedumbliss does not store or access your credit card details.
5. Why was my payment declined?
This may be due to bank restrictions, insufficient funds, or incorrect billing information.
6. Can I change my payment method after ordering?
No. Once an order is placed, payment methods cannot be changed.
7. Do you offer installment payments?
If supported in your region, Shopify may display installment options at checkout.
8. Can I get an invoice or receipt?
Yes, an order confirmation and receipt will be emailed automatically.
9. What currency are payments processed in?
All payments are processed in the currency displayed on our website during checkout.
D. Return & Refund FAQs
1. What is your return period?
Bathing accessories: 30 days
Bath products: 21 days
Promotional items: 14 days
2. What conditions must a product meet to be returnable?
Products must be unused, unopened, undamaged, and in original packaging with all tags intact.
3. Which items cannot be returned?
Non-returnable items include:
Opened or used products
Items damaged due to improper customer storage
Free gifts or final sale items
4. How do I request a return?
Email us at info@sedumbliss.com with your order number and evidence.
5. Who pays for return shipping?
100% Refund Cases (Sedumbliss error): We cover all return shipping costs.
Customer’s personal reasons: Customer pays return shipping.
6. Do you offer replacements?
No. We issue refunds but do not resend replacement products for incorrect or missing items.
7. When will I receive my refund?
Refunds are processed within 7–10 business days after inspection.
8. What if my package is lost or delayed?
If caused by Sedumbliss or the carrier, you may receive a full refund.
If caused by incorrect customer address or refusal, Sedumbliss is not responsible.
9. Do I need to provide a receipt or order confirmation for a return?
Yes. You will need to provide your order number or confirmation email so we can verify your purchase and assist you with the return or refund process.
10. Can I return only part of my order?
Yes, partial returns are accepted as long as the items meet all return conditions and are still within the eligible return period.
11. Will my original shipping fee be refunded?
If the issue is caused by Sedumbliss, your shipping fee will be fully refunded.
For personal reasons (change of mind, dislike of scent/color, etc.), shipping fees are not refundable.
12. What happens if I send a return without notifying customer service?
Unauthorized or unregistered returns may be rejected or significantly delayed, as we will not have the information needed to identify and process your package.
13. How should I prepare the package when returning an item?
Please ensure the product is securely packed, kept in its original condition and packaging, and labeled clearly with your order number to avoid delays in processing.
E. Privacy & Security FAQs
1. How do you use my personal information?
We use it to fulfill orders, process payments, personalize your experience, improve services, and comply with legal obligations.
2. Is my data secure?
We use industry-standard encryption, secure servers, and fraud-prevention tools. However, no system can guarantee 100% security.
3. Can I request access or deletion of my data?
Yes, depending on your region. You may request access, correction, deletion, or data portability.
4. Do you comply with EU/UK privacy laws?
Yes, we comply with GDPR and other applicable regulations.
5. How long do you keep my personal information?
Retention varies depending on legal requirements and operational needs.
6. How can I update my communication preferences?
You may unsubscribe from marketing emails anytime, while still receiving essential order updates.
F. Contact & Support FAQs
1. How can I contact Sedumbliss?
You can reach us via email at info@sedumbliss.com or through the Contact Us page.
2. What are your support hours?
Monday–Friday, 9:00 AM – 6:00 PM.
3. How long does it take to receive a response?
We typically respond within 1–3 business days.
4. Do you offer assistance with order issues?
Yes, including missing items, defective products, or shipping concerns..
5. Can I request help with ingredient or product questions?
Absolutely. We’re happy to answer any product-related questions.
6. I haven’t received a reply. What should I do?
Please check your spam folder or send a follow-up email.
7. Can I request deletion of my personal data?
Yes, you can email us to request data deletion according to privacy laws.
8. How do I track my order?
Use the tracking number provided in your shipping confirmation email.
9. What if my address is incorrect?
Contact us within 12 hours of placing your order so we can attempt to update it before processing.
If you have any other questions that are not listed here, please feel free to contact our support team at info@dinhnova.com. We’re always happy to help
